SHIPPING POLICY

Shipping Policy

Processing & Pre-Orders

In-stock orders ship from our USA warehouse within 1–3 business days. You’ll receive an email with tracking information once your order ships.

Pre-orders ship within the estimated timeframe listed in each product description. If that timeframe has passed and you haven’t received tracking information, please email hello@niathomas.co.

U.S. Shipping

We offer USPS Priority Mail and UPS Ground, with estimated delivery within 1–5 business days after shipment. Rates are calculated at checkout.

Orders over $500 USD receive complimentary UPS shipping. P.O. boxes can only receive USPS deliveries; please select USPS at checkout.

To request a signature required for delivery, email hello@niathomas.co before shipment.

For express delivery, select UPS Next Day at checkout.

International Shipping

International orders ship via UPS or DHL Express, with estimated delivery within 1–5 business days after shipment. Customs processing may cause delays.

Duties and taxes are calculated at checkout based on the destination country and are paid by the customer. These charges are non-refundable. Customers are also responsible for any additional import or carrier charges assessed upon delivery.

Orders refused or undelivered due to unpaid duties do not qualify for refunds.

Address Changes & Delivery

To update your shipping address, email hello@niathomas.co before your shipping label is created. We cannot change addresses after that point. For packages already in transit, contact the carrier directly.

Delivery times are estimates and may be affected by carrier or customs delays.

Packages Returned to Sender

Packages returned due to an incorrect address, delivery issue, or refusal do not qualify for refunds.

We’ll email you when your package is returned. You’ll have 7 days from that email to arrange and pay for reshipping. If we don’t hear from you within that time, we’ll issue store credit, less the original and return shipping costs.

Customers are responsible for any import fees incurred on refused shipments.

Shipping Protection

Optional Captain Protection shipping insurance is available at checkout for 1.5% of your order total. It covers loss, damage, and theft, subject to the provider’s terms.

To file a claim, follow the instructions at Captain Protection.

Questions?

Email hello@niathomas.co for shipping assistance.