RETURNS & EXCHANGES
DOMESTIC RETURNS
We pride ourselves on delivering you pieces that will be treasured items in your wardrobe for seasons to come. If for some reason your order doesn’t meet your desires, we offer returns through either store credit, a refund in the original form of payment or an exchange for a different size or color. Please send us a return request within 5 days of the order delivery date. If you would like to return or exchange an item purchased on www.niathomas.co, please email info@niathomas.co the following to start your return process:
/ CUSTOMER ORDER NUMBER
/ CUSTOMER NAME
/ EMAIL ASSOCIATED WITH THE ORDER
/ ITEM(S) YOU WISH TO RETURN
/ REASON FOR RETURN
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags, including the "Do Not Remove" tag.
- All returns must be shipped back to us within 5 days of the request approval.
- Please note the return shipping label cost of sending your piece back to Nia Thomas will be deducted from your refund.
- We cannot refund or take returns on clothing that has been worn or used.
- We strictly do not accept returns that have been worn for press and styling purposes including photoshoots.
- Initial shipping charges cannot be refunded.
- Once we receive your item(s), your refund will be processed within 5 - 7 business days, to the original payment method used when placing the order. We will notify you of the status of your refund after the returned items have been inspected by our Quality Control department. Nia Thomas reserves the right to refuse any returns which do not meet our return policy requirements or are returned without authorization.
- International orders, made to order items, one of a kind pieces, gift cards, custom made items, sample sale items and all sale items of 20% off or more are final sale and cannot be returned or exchanged under any circumstances.
DOMESTIC EXCHANGES
- We will accommodate an exchange for items purchased through our website. The exchanged item must be the same style in a different size or color.
- For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt and inspection of returned item(s) and are based on stock availability.
- Exchanged items are shipped free of charge on domestic orders (orders being shipped to customers). A maximum of one exchange per item will be allowed. The customer is responsible in paying to send the item(s) back to Nia Thomas.
- Once the exchange item is received, we will send out your exchange request as soon as possible while notifying you with new tracking.
INTERNATIONAL RETURNS
- International orders are final sale and cannot be returned or exchanged under any circumstances.
- Please note that all international duties and taxes are non-refundable and included in your order's shipping cost when checking out. We are not responsible for any additional charges and our prices are not inclusive of any taxation or customs clearance charges you may be liable for on your package's entry into your country.